Recognizing Customer Service Week (Oct 4 - 8) is more important than ever in our current climate. Team members are working hard to put customers first. Even though many budgets have been shaved and employees may still be telecommuting, employers owe it to the staff that delivers their customer exper…

In this guest blog post, Micah Solomon, author and Forbes contributor, gives his point of view on an easy acronym to follow to make apologizing during a service recovery as easy as ARFFD.

Want to improve your own company’s customer service? If so, who better to learn from than Colorado Springs’ landmark Broadmoor Hotel And Resort, where the customer service is so genuine, eager and consistent that it visibly turns guests into nicer human beings when they stay there. This level of cu…